- Remote problem diagnosis and support - through electronic support tools that isolate your problem and facilitate resolution
- Escalation management - through established procedures that enlist specialized expertise from HP and selected third-parties
- Parts availability -inventory of critical replacement parts maintained to support service requests
- Onsite hardware support - for critical issues that cannot be resolved remotely; coverage includes all required parts and materials
- 24-hour repair-time commitment - from your initial contact to the HP Global Solution Center
- Round-the-clock coverage - service is available 24 x 7 x 365
- Upfront server audit - to streamline troubleshooting and repair
HP Care Pack-tjänsterna erbjuder uppgraderade servicenivåer som förbättrar ditt garantiskydd, ger sinnesfrid och hjälper dig hålla igång verksamheten.